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Listen to experts and thought leaders as they share their experiences, findings and conclusions on leadership, culture, politics, technology the future and many other topics. Find out more about the speaker you'd like to book for your event!

Apr 21, 2022

In this episode of #TheSpeakerShow, Maria Franzoni interviews Ken Hughes.

Ken Hughes is acknowledged as one of the world’s leading Consumer Behaviouralists and Customer Experience Strategists.

He is best described as a "Social Science Frankenstein". Because he is part anthropologist, part sociologist, part...

Jan 10, 2022

In this episode of #TheSpeakerShow, Maria Franzoni interviews Peter Cross.

Eight years in charge of the customer experience at John Lewis and Waitrose, ten more as Mary Portas’ business partner as well as time at L’Oreal and the Cartier group mean there are few who can match Peter Cross’ unique blend of consulting...

Nov 1, 2021

In this episode of #TheSpeakerShow, Maria Franzoni interviews Steven van Belleghem. 

Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. He believes in the combination of common sense, new technologies,...